Letter of Complaint Instructions and Scoring Guide

 

Using appropriate format, style, tone, and point of view, write a letter of complaint to the audience of your choice. 

 

 

Criteria

3 points

2 points

1 point

0 points

Letter Format:

  • proper

        heading

  • salutation
  • signature
  • closing
  • paragraph indention
  • correct person

 

 Correctly uses all components of letter form.

Correctly uses 5-6 components of letter format.

Correctly uses 3-4 components of letter format.

Fewer than 3 components used correctly.

 

Audience

 

Letter appropriately addresses intended audience

Effort has been made to address an audience; some inconsistencies in tone may appear

Audience is not considered; no attempt to identify or address audience

Incomplete

Active Voice

 

The majority of sentences are written in active voice

Some inconsistencies in using active voice may occur.  There may be some problem with sentence structure.

Little attempt to write in active voice has been made or has many incomplete sentences.

Incomplete