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Complaint Resolution


 P.O. BOX 480



Complaint Resolution

It is hereby the policy of Missouri Schools for the Severely Disabled (MSSD) that discrimination against any student, parent or co-worker on the basis of sex, race, national origin or disability is prohibited.  No one shall be retaliated against for any filed complaint alleging discrimination.  Retaliation includes but is not limited to intimidation, threats, interference with an individual’s exercise or enjoyment of any protected rights.  The parent or guardian of a student has the right to file a formal complaint alleging noncompliance with regulations outlined in Title VI of the 1964 Civil Rights Act, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and Americans with Disabilities Act (ADA) of 1990.


Level One


A student, parent or guardian with a complaint of discrimination on the basis of sex, race, national origin or disability or a complaint of retaliation for exercising protected rights, under section 50401 of the Rehabilitation Act of 1973 or Title II of the Amendment with Disabilities Act of 1990 may discuss it with the teacher or building administrator involved.  The object would be to resolve the matter informally.  Level one may be by-passed by the grievant to level two.

Level Two  

If the complaint is not resolved at level one, and the student, parent or guardian wishes to pursue the complaint, they may formalize it by filing a complaint in writing to the Title IX/Compliance Coordinator.  The complaint shall state the nature of a grievance and the remedy requested. The complaint must raise compliance issues involving an educational program implemented by DESE for DESE to have jurisdiction over the complaint. The filing of the formal, written complaint at level two must be within thirty (30) school days from the date of the event giving rise to the grievance or from the date the individual filing the complaint could reasonably become aware of such occurrence.  The student, parent or guardian may request that a meeting concerning the complaint be held with the Title IX/Compliance Coordinator.  A minor student may be accompanied at this meeting by a parent or guardian.  The Title IX/Compliance Coordinator or his/her designee shall investigate the complaint and attempt to resolve it.   Complaints are a public record but will not be disclosed unless required by law.  A written report from the Title IX/Compliance Coordinator regarding action taken will be sent to the individual filing the complaint within thirty (30) school days after receipt of the complaint.

Missouri Schools for the Severely Disabled will take all necessary steps to remedy the effects of the discrimination or retaliation and attempt to prevent further problems in the future.  This procedure in no way denies the right of an individual to file formal complaints with the United States Department of Education, Office for Civil Rights (OCR), or other agencies available for mediation or rectification of rights, grievances, or to seek private counsel for complaints alleging discrimination.


DESE Title IX/Compliance Coordinator:

Mark Allan Van Zandt

Department of Elementary and Secondary Education

Civil Rights Compliance

P.O. Box 480

Jefferson City, Missouri  65102-0480

Phone: (573) 526-4757

Office Hours:  Monday-Friday, 8:00 a.m. - 4:30 p.m.

Office for Civil Rights:

Office for Civil Rights, Kansas City Office

U.S. Department of Education

8930 Ward Parkway, Suite 2037

Kansas City, Missouri 64114

Phone:  (816) 268-0550