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Frequently Asked Questions about Vocational Rehabilitation

What is the Vocational Rehabilitation (VR) program?

The Missouri Vocational Rehabilitation program assists eligible persons with disabilities in obtaining and maintaining quality employment.

What does it mean to be a person with a disability?

A person with a disability is someone with a physical or mental impairment that creates a barrier to employment and who needs VR services to reach successful employment.

What age do you have to be to receive VR services?

VR generally serves people of working age and has programs in some high schools that help students with disabilities transition from school to work, further education, or training.

Do you have to be a U.S. citizen to be eligible for services?

No, but you are required to have a valid work permit.

How do you know if you are eligible for services?

A VR counselor will work with you to determine if you are eligible for services.

How do I receive services?

Once you have been determined eligible for services, your VR counselor will obtain as much information as possible about your previous work, education and training, interests, capabilities, rehabilitation needs, and your employment goals. You may work with a rehabilitation facility to gather further information to help determine the best employment for you.

You and your counselor will develop a plan of action known as your Individualized Plan for Employment (IPE). The plan lists your desired employment outcome, the steps and services needed to reach that outcome, and assessment criteria used to determine your progress in reaching that outcome. At all stages throughout your VR program, you will be provided vocational information and guidance allowing you to make informed choices regarding your vocational plan.

What services may be available for an eligible person to receive?

VR provides a wide range of services. You and your counselor will determine which services are required to help you become employed. Some of the services that may be provided include:

Who pays for VR services?

Based on your income and resources, some of the services may be at no cost, partial cost, or all cost to you.

How long will I receive services?

Services will usually continue as long as you are progressing toward your goal in your IPE.  After you become employed, VR will provide follow-up services for at least 90 days.

What is the Client Assistance Program?

Missouri Protection and Advocacy Services operates a Client Assistance Program (CAP) that provides several services, including assistance with legal, administrative, or other measures to protect your rights under the Rehabilitation Act of 1973. CAP can also provide information about other agencies and programs in Missouri that offer rehabilitation services to persons with disabilities.

You may contact CAP at:

Missouri Protection and Advocacy Services
925 South Country Club Drive
Jefferson City, MO 65109-0352
Phone: Toll Free (800) 392-8667

Do I have the right to appeal a decision made in my VR case?

You have the right to appeal any time you do not agree with a decision about your case made by your counselor or by anyone else at Missouri Vocational Rehabilitation.

First, tell your counselor you do not agree with what is being done. If the counselor explains the reason for the decision and you still do not agree, you may request to speak with the supervisor of the VR district office that is handling your case. You may, however, request a formal review at any time.

You also have the right to request mediation on the issue or contact CAP to assist you.

To get started with VR services, click on VR services.
For contact information, click on Contact Information.